Shipping policy

SHIPPING POLICY

PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED. 

 

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for us to provide to the shipping provider for verification, otherwise we cannot guarantee that the shipping provider will reimburse us for damages. We will reship all items as soon as the claim is completed with the shipping provider.

 

Due to state laws, we will not ship tobacco products to Utah or South Dakota. In accordance with Senate Bill 39, an adult signature is required for California residents. In addition, we will call after 5:00pm PDT to confirm all California orders. Finally, in order to protect our business and minors, all shipments will be shipped with adult signature required.

 

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Monday since our shipping department is closed on Saturday and Sunday. Remember this includes holidays as well.

*See the UPS transit map for approximate package arrival date.

 

CAN I CHANGE MY ONLINE ORDER?

Once an online order had been submitted, it cannot be changed online. However, SMOKE LLC may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via phone immediately!